Reputation Management
It is essential to have an online reputation management company that can monitor, repair and protect your brand in today’s digital world.
We help your brand online by monitoring negative content, business reviews, and brand mentions.
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Our team of experts in marketing can quickly and effectively improve your online brand and reputation with content that portrays your company in the best light. Our strategic online content will encourage more traffic to your corporate website, blog, or e-commerce site.
Encourage Positive Feedback
We build relationships and positive brand experiences by reaching out to your most satisfied customers.
Review Monitoring
We keep a close eye on what people are saying about you on popular review networks, and help you respond appropriately.
SEO to Control Content
Do you want to reduce negative search results? We create positive content combined with aggressive linkbuilding that will help suppress negative search results.
List & Database Management
We will build and manage your customer list based on feedback on their recent experience.
Review Automation
Our review automation service provides a hands-off approach to review outreach. By filtering customer experiences through initial feedback, we help keep a clean reputation on third party websites.
Review Follow-Up
Once the initial feedback is received, if the review is negative, they will receive a follow-up email to try to remedy the situation. If the review is positive, they will receive a follow-up email requesting they leave a review on one of your partner websites (Yelp, Google, etc.)
Google & Yelp Management
Our expert team is able to help manage your feedback on Google and Yelp by responding to all reviews, managing existing reviews, and providing follow-up services to upper management.
SEO Advantage
By placing a widget on your website showing positive reviews generated from your customers’ initial feedback, this helps you rank higher in Google as a trusted brand, and has the capability to place a ⭐ rating below your website in the search results.
Secure & Encrypted Process
We make sure that your data is kept private and secure on our HIPAA-compliant encrypted cloud server, so data can be managed safely.
Our solution helps screen negative feedback before a review is posted, while persisting with your customers that had a positive experience.
The Increasing Value of Positive Customer Reviews
The reputation management and review monitoring specialists at Fivespot assist you in getting a steady stream of positive online reviews for your business location(s). Our team also carefully monitors reviews across platforms and responds suitably to both positive and negative feedback provided. Responding thoughtfully to reviews lets current customers and potential customers alike know that you value their feedback and want to provide the absolute best experience and service possible.
Acquiring favorable customer reviews helps to increase confidence and trust in your operation, which in turn can increase visitors to your website and lead to new client acquisition or additional sales revenue.
Acquiring Favorable Reviews from Verified Customers
For each client, we determine the most effective means of reaching out to customers for feedback. Thankfully, there are numerous channels available for this including email and text message outreach, direct mail solicitation, and even review acquisition at the point of sale or service provided. While Fivespot helps clients get positive reviews on any platform that would benefit them, we tend to prioritize Google reviews as this is where most people are conducting searches online. We also help make sure that new reviews continue to come in over time, as having a burst of reviews and then nothing afterwards will not prove effective. The Fivespot team is also notified about reviews our clients receive, and is proactive in getting those reviews responded to accordingly.
Keeping A Close Eye on Customer Feedback
With the help of our comprehensive review monitoring and management software, Fivespot is able to keep review activity in check. When we are notified of negative online reviews, we swiftly reach out to the client to get any relevant details and respond in a manner that addresses the points raised in the review while still being completely positive and respectful. As prospective customers will look at online reviews when looking for a product or service provider, they need to see that your business cares about feedback while not being overly defensive or argumentative. We also feature positive reviews on your website and all other viable spots.